During the COVID-19 Crisis, phone support might not be available. All Emails will be replied in a timely manner but we might not be able to get to the phone on regular basis. Thank you for understanding.
Please visit our FAQ in order to answer all your questions.
If you still have any questions about your order, please feel free to call from 9:30 to 5:00 pm PST at
Or email us at firstname.lastname@example.org
Returns and Exchanges
We do accept returns and exchanges on all their orders as long as the item is in its original and sell-able condition. We accept exchanges of up to 60 days after purchasing the item. We only accept items in their original, new condition. We are no longer accepting items to be switched in the exchanged process. You can only exchange for a different size or color. If you wish to exchange for a different item, store credit will be issued so you can place a new order with the item you want. Washed items and or with animal hair are not eligible for returns/exchanges. Unfortunately, we do not accept returns on any form of hats due to hygienic reasons. Returns on other products are accepted. All returns and exchanges should be mailed back to:
10115 Canoga Ave Unit D
Chatsworth CA 91311
Note: PLEASE MAKE SURE YOU ADD ORDER NUMBER AND EXCHANGE/REFUND REQUEST INSIDE THE PACKAGE
PLEASE DO NOT PASTE PACKING SLIP ON THE BAG. If items are not in stock at the time we receive your item, you will be receiving a refund for it. For all returns and exchanges, the customer is responsible for paying for the shipping in order to send the product back to us. We will cover the shipping in order to send the product back to you if you get an exchange. Also, the shipping amount paid is also not refunded when an item is returned.
Once we receive your package back, please give us 1-2 weeks for us to process your return and exchange.
Raw Gear has no control over custom fees and they vary from country to country. Customers are responsible for paying all custom fees.
Shipping and Handling
Raw Gear takes pride in their shipping speed. 90% of all orders are shipped out within 1-2 business days! We do not ship orders over the weekend. Any orders placed on the weekends or the holidays will be shipped on the following business day.
The cut-off time for same day shipping for Second Day and Overnight Orders is 10am PST. Any orders placed after that time, will most likely be shipping the following business day.